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AI, Chatbots and Virtual Agents:

The Threat to Mankind and the Contact Centre

In recent years, artificial intelligence has moved from something seen as a far-off dream of the future to a reality in households and workplaces around the world. Yet some experts are warning about the dangers of AI - predicting everything from a huge loss of jobs to the end of the human race.

But what does this really mean for mankind and the contact centre?

This comprehensive whitepaper will walk you through:

  • A realistic view of AI and chatbots in the customer experience space

  • The impact of chatbots and virtual agents on the contact centre

  • Why chatbots should use a combination of self-learning and human input

  • How humans and machines can work in harmony to provide perfect customer service

  • Leveraging AI and chatbots to prepare your contact centre for the future