Contact Center Chatbot

A Chatbot for Your Contact Center

Tips for selecting and implementing a conversational platform to support agents and provide an omnichannel customer experience

Organizations everywhere are embarking on digital customer experience (CX) initiatives in an effort to build loyalty and increase sales. Yet all too often these initiatives fail to recognize that a successful digital CX strategy must go beyond what your customers are experiencing online to include what's happening in your contact center.

Chatbots and virtual agents have become essential tools for providing 24/7 self-service to digital customers. Yet many organizations are missing out on the added benefits of using these solutions in the contact center.

This comprehensive whitepaper will walk you through:

 

  • How chatbots enable you to maximize on contact center investments by instantly providing agents with information to assist customers

  • The way these tools align the contact center with digital channels for seamless customer support

  • Questions to ask when selecting chatbot technology for your contact center

  • Best practices for successfully implementing and maintaining a conversational platform