The Inner Circle Guide to AI-Enabled Self-Service
Like so many other technology solutions in the customer contact space, self-service started off as supporting a cost reduction strategy. However, the digital revolution has now made self-service an essential part of delivering a successful, omnichannel customer experience.
This independent research report published by ContactBabel explores:
- survey responses from consumers on their preferences and usage of self-service channels
- use cases and results from organisations offering self-service options to customers
- opportunities for using AI, machine learning and natural language processing (NLP) to improve self-service channels
- questions to ask and pitfalls to avoid when implementing a new self-service channel
Complete the form to download your copy of the UK edition of The Inner Circle Guide to AI-Enabled Self-Service.
The US edition of this report is also available for download here.