Guide to Selecting a Virtual Agent or Chatbot Vendor:
Forget the Technology & Focus on Experience
Featuring tips from industry experts
Digital self-service has risen to the top of companies' must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. However, if your virtual agent or chatbot doesn't deliver a consistently positive experience to your users, it would be better to not offer one at all.
That's why you should forget about the technology and focus your selection process on asking vendors the right questions about the skills and experience needed to make your solution successful.
Inside this vendor selection guide you'll find:
- six essential areas of experience and why each is important to the success of your virtual agent or chatbot
- the most important questions you should always ask during your procurement process
- expert tips from 10 industry insiders with a combined 83 years of experience in the virtual agent and chatbot field
Complete the form to download your copy of this Guide to Selecting a Virtual Agent or Chatbot Vendor.