Contact Centre

The Future of the Contact Centre

The Transitioning Role of Agents to Knowledge Experts

 

Technology is altering the way customers engage with brands and increasing their demands for instant, 24/7 customer service. The traditional model for call centres and contact centres is no longer providing the experience customers are coming to expect.

 

Download this guide to learn:

  • What changes contact centres are facing in 2018 and beyond
  • How virtual agents and chatbots fit perfectly with customer expectations

  • Why live agents taking on the role of knowledge experts benefits organisations, customers and agents