Top Tips for 2019

 

Top Tips for Implementing a Chatbot or Virtual Agent in 2019

Eight recommendations for selecting, deploying and maintaining a successful self-service solution

Chatbots and virtual agents have proven themselves to be more than just a passing fad, and smart organisations around the world are implementing these tools to improve their customer experience and provide better employee engagement.

Yet, the virtual agent and chatbot market can be confusing with all the media buzz and mixed messages about artificial intelligence (AI) and new vendors popping up all the time.

Here are eight actionable tips - from building your business case to setting your solution up for long-term success - to get you started on your journey to implementing a successful chatbot or virtual agent in 2019.