SMS and Messaging

5 Point Checklist

Choosing a Virtual Agent Solution for Instant Messaging Platforms and SMS


The increasing popularity of messaging platforms, SMS, chatbots and other social communications is fundamentally changing the nature of our conversations. From the new abbreviations we use to the rise of emojis to the way we structure our communications, these new technologies are transforming how we interact with each other.

They are also impacting the way we want to communicate with brands, opening up new opportunities for organisations to engage customers on platforms such as Facebook Messenger and WeChat.

Download this checklist for five essential questions to ask when choosing a chatbot or virtual agent solution for instant messaging platforms and SMS.