A Chatbot for Your Contact Centre
Tips for selecting and implementing a conversational platform to support agents and provide an omnichannel customer experience
Organisations everywhere are embarking on digital customer experience (CX) initiatives in an effort to build loyalty and increase sales. Yet all too often these initiatives fail to recognise that a successful digital CX strategy must go beyond what your customers are experiencing online to include what's happening in your contact centre.
Chatbots and virtual agents have become essential tools for providing 24/7 self-service to digital customers. Yet many organisations are missing out on the added benefits of using these solutions in the contact centre.
This comprehensive whitepaper will walk you through:
How chatbots enable you to maximise on contact centre investments by instantly providing agents with information to assist customers
The way these tools align the contact centre with digital channels for seamless customer support
Questions to ask when selecting chatbot technology for your contact centre
Best practices for successfully implementing and maintaining a conversational platform