Frost & Sullivan Product Leadership


2019 Frost & Sullivan Product Leadership Award

AI-Enhanced Customer Self-Service Solutions

"With its strong overall performance, and for the effective way in which it has helped clients gain a realistic view of AI and its possibilities in the contact center, Creative Virtual has earned the 2019 Frost & Sullivan Product Leadership Award."

2019 Best Pratices AwardBased on its recent analysis of the conversational artificial intelligence (AI) market, Frost & Sullivan named Creative Virtual the 2019 Product Leader for AI-Enhanced Customer Self-Service Solutions. Download the full independent report to learn:

  • Current challenges companies face when implementing conversational AI and self-service solutions
  • Why chatbots and virtual agents should use a combination of self-learning and human curation of content
  • How Creative Virtual is leading the industry with innovative chatbot, virtual agent and live chat technology


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