ISG Provider Lens™

Intelligent Automation - Solutions & Services

Names Creative Virtual a Leader in Conversational AI

Leading global technology research and advisory firm ISG (Information Services Group) evaluates Conversational AI vendors against a robust set of market-driven criteria in the ISG Provider Lens™ Quadrant Report.

The result? The experts identify Creative Virtual as a Leader in a crowded Conversational AI market:

"Creative Virtual is an established vendor with a focus on developing omnichannel virtual agent solutions and building and leveraging knowledgebases; it is a leader in this space."

- Mrinal Rai, Principal Analyst


ISG Quad Conversational AI 2020